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Call Centre Agent

Assist customers via phone, email, and chat while meeting service targets.

payments Avg: R14,000

description Overview

Call Centre Agents handle enquiries, complaints, and service requests. In South Africa, contact centres are a large employment sector, with roles spanning retail, banking, insurance, and telecoms.

**A Day in the Life:**
Answering customer queries, logging cases, escalating issues, and meeting quality and response-time targets.

schedule A Day in the Life

08:00

Log in, check notices, and queue status

08:30

Handle customer calls/chats and log cases

12:00

Breaks and QA spot checks

14:00

Escalations, callbacks, and case closure

trending_up Career Path

Step 1

Trainee Agent

0-1

Step 2

Call Centre Agent

1-3

Step 3

Senior Agent / QA

3-6

Step 4

Team Leader

6+

Vital Statistics

Salary Range

R 9,000 - R 20,000

Soft Skills

chat Communication lightbulb Problem-Solving groups Teamwork schedule Time Management biotech Critical Thinking fact_check Attention to Detail badge Professionalism verified Ethics & Integrity sync Adaptability favorite Emotional Intelligence description Documentation laptop_mac Digital Literacy edit Professional Writing theater_comedy Creativity trending_up Leadership