Skills & Competencies
Discover the essential soft and technical skills employers are looking for. Master these to boost your career prospects.
Soft Skills
74Accountability
Taking responsibility for outcomes and commitments.
Active Listening
Listening attentively and confirming understanding.
Adaptability
Adjusting quickly to change and new priorities.
Analytical Thinking
Interpreting information to make sound decisions.
Attention to Detail
Producing accurate work and spotting errors early.
Attention to Quality
Maintaining high standards consistently.
Business Acumen
Understanding how decisions affect costs, value, and outcomes.
Change Management
Helping teams adopt new processes and ways of working.
Coaching & Mentoring
Supporting others to develop and improve performance.
Collaboration
Working effectively across teams and disciplines.
Commercial Awareness
Recognising how work impacts revenue and competitiveness.
Communication
Effectively conveying information and ideas.
Confidentiality
Protecting sensitive information and respecting privacy.
Conflict Resolution
De-escalating issues and finding workable solutions.
Creativity
The use of imagination or original ideas.
Critical Thinking
Objective analysis and evaluation of an issue.
Cross-Functional Working
Coordinating and delivering with multiple departments.
Cultural Awareness
Working respectfully across cultures and backgrounds.
Customer Education
Helping customers understand products, processes, and best practices.
Customer Service
Delivering helpful service and handling customer needs professionally.
Data-Driven Thinking
Using data to guide decisions and prioritisation.
Decision Making
Choosing the best option based on evidence and context.
Delegation
Assigning tasks clearly with accountability.
Digital Literacy
Ability to find, evaluate, and communicate information using digital platforms.
Documentation
Capturing accurate records and maintaining documentation discipline.
Emotional Intelligence
Understanding and managing your own emotions and those of others.
Emotional Regulation
Staying calm, respectful, and professional under stress.
Empathy
Understanding and responding to other people’s needs and feelings.
Ethical Judgement
Making ethical choices under pressure or ambiguity.
Ethics & Integrity
Acting responsibly, fairly, and honestly.
Follow-Through
Finishing tasks and closing loops reliably.
Giving Feedback
Providing constructive feedback that improves outcomes.
Growth Mindset
Improving through feedback, effort, and curiosity.
Initiative
Taking ownership and acting without being prompted.
Innovation
Finding new and better ways to solve problems.
Leadership
Guiding and motivating others towards a goal.
Learning Agility
Learning quickly and applying knowledge in new situations.
Meeting Facilitation
Running effective meetings with clear outcomes.
Minutes & Note Taking
Capturing accurate minutes and action items.
Multitasking
Managing multiple tasks without losing quality.
Negotiation
Reaching agreements that work for all parties.
Negotiation (Advanced)
Negotiating complex agreements with stakeholders.
Ownership
Taking responsibility end-to-end for outcomes.
People Management
Managing performance, wellbeing, and development.
Persuasion
Influencing outcomes ethically through clear reasoning and value.
Planning & Organisation
Keeping tasks, schedules, and resources organised.
Presentation Skills
Explaining ideas clearly to groups and stakeholders.
Prioritisation
Choosing what to do first based on impact and deadlines.
Problem-Solving
Identifying issues and finding effective solutions.
Process Improvement
Improving processes for efficiency and quality.
Professional Writing
Writing clear emails, reports, and documentation.
Professional Writing
Writing clear emails, reports, and documentation.
Professionalism
Maintaining high standards of conduct and reliability.
Project Coordination
Coordinating tasks, timelines, and stakeholders.
Public Speaking
Speaking clearly and confidently to groups.
Quality Mindset
Consistently aiming for high-quality outcomes.
Receiving Feedback
Using feedback to improve performance and learning.
Relationship Building
Building trust and long-term professional relationships.
Reporting
Writing and delivering clear operational or performance reports.
Resilience
Staying effective under pressure and bouncing back from setbacks.
Resourcefulness
Finding ways forward when resources or information are limited.
Risk Awareness
Recognising risks early and taking steps to reduce them.
Risk Judgement
Assessing risks and choosing sensible mitigations.
Root Cause Analysis
Identifying underlying causes rather than symptoms.
Safety Awareness
Working safely and following procedures to reduce risk.
Salesmanship
Understanding needs and presenting solutions effectively.
Self-Discipline
Maintaining focus and consistency without supervision.
Service Recovery
Turning a negative customer experience into a positive one.
Stakeholder Management
Managing expectations and communication with key stakeholders.
Stress Management
Managing stress and maintaining performance under pressure.
Systems Thinking
Understanding how parts connect and affect each other.
Teamwork
Collaborating effectively with others.
Time Management
Organizing and planning how to divide your time.
Work Ethic
Demonstrating reliability, effort, and professionalism.
