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Customer Experience Analyst

Analyse customer feedback and service data to improve processes and satisfaction.

payments Avg: R42,000

description Overview

CX Analysts track CSAT/NPS, analyse support trends, identify friction points, and propose improvements.

**A Day in the Life:**
Dashboard reviews, insight reporting, and improvement planning with ops teams.

schedule A Day in the Life

08:30

Review CX dashboards and feedback

10:30

Root-cause analysis on top issues

13:00

Process improvement proposals

15:30

Stakeholder reviews and action tracking

trending_up Career Path

Step 1

Support / Ops Analyst

0-2

Step 2

CX Analyst

2-5

Step 3

Senior CX / Service Design

5-8

Step 4

Head of CX

8+

Vital Statistics

Salary Range

R 25,000 - R 70,000

Soft Skills

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