badge

Customer Service Representative

Support customers via phone/email/chat and resolve queries quickly and accurately.

payments Avg: R15,000

description Overview

Customer Service Representatives handle enquiries, complaints, and service requests, ensuring a smooth customer experience.

**A Day in the Life:**
Queue handling, case logging, follow-ups, and escalations.

schedule A Day in the Life

08:00

Log in, check queue and announcements

08:30

Handle queries and log cases

12:00

Follow-ups and escalations

15:30

Case closure and QA checks

trending_up Career Path

Step 1

Trainee

0-1

Step 2

Customer Service Rep

1-3

Step 3

Senior Rep / QA

3-6

Step 4

Team Leader

6+

Vital Statistics

Salary Range

R 9,000 - R 22,000

Soft Skills

chat Communication lightbulb Problem-Solving groups Teamwork schedule Time Management biotech Critical Thinking fact_check Attention to Detail badge Professionalism verified Ethics & Integrity sync Adaptability favorite Emotional Intelligence description Documentation laptop_mac Digital Literacy edit Professional Writing theater_comedy Creativity trending_up Leadership