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Customer Success Manager

Help customers adopt products, renew, and achieve measurable outcomes.

payments Avg: R42,000

description Overview

Customer Success Managers (CSMs) onboard customers, run check-ins, drive product adoption, and reduce churn. In South Africa this is common in SaaS, fintech, and B2B services.

**A Day in the Life:**
Customer meetings, training, health checks, renewals planning, and coordinating support and product teams.

schedule A Day in the Life

09:00

Review customer health dashboard

10:00

Onboarding or adoption session

13:00

Customer check-ins and issue coordination

15:30

Renewal planning and success reporting

trending_up Career Path

Step 1

Support / Onboarding Specialist

0-2

Step 2

Customer Success Manager

2-5

Step 3

Senior CSM

5-8

Step 4

Head of Customer Success

8+

Vital Statistics

Salary Range

R 28,000 - R 70,000

Soft Skills

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Technical Skills

api API Design (REST/GraphQL) sync CI/CD Pipelines security Cybersecurity Fundamentals analytics Data Analysis lock Data Privacy & Handling dns Docker merge Git / Version Control terminal Linux Administration (Basics) terminal Linux Basics monitor_heart Observability (Logs/Metrics/Tracing) Basics lock POPIA/GDPR Data Protection Basics api Postman / API Testing bar_chart Power BI storage SQL (Advanced) bug_report Test Automation