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Customer Support Manager

Manage support teams, SLAs, and service quality across channels.

payments Avg: R52,000

description Overview

Support Managers oversee team performance, handle escalations, optimise processes, and report on service metrics.

**A Day in the Life:**
Queue management, coaching, escalation handling, and KPI reporting.

schedule A Day in the Life

08:00

Review SLA status and escalations

09:30

Team coaching and QA reviews

13:00

Process improvements and tooling updates

15:30

Reporting and stakeholder alignment

trending_up Career Path

Step 1

Team Leader

0-3

Step 2

Support Manager

3-7

Step 3

Service Delivery Manager

7-10

Step 4

Head of Support / Ops

10+

Vital Statistics

Salary Range

R 30,000 - R 80,000

Soft Skills

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