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Guest Relations Officer

Deliver exceptional guest experience by resolving issues and improving service standards.

payments Avg: R24,000

description Overview

Guest Relations Officers support guests, handle complaints, coordinate special requests, and help ensure high satisfaction in hotels and resorts.

**A Day in the Life:**
Guest support, liaising with departments, and tracking service recovery outcomes.

schedule A Day in the Life

07:00

Review arrivals/VIPs and service notes

09:00

Guest support and issue resolution

12:00

Coordinate with housekeeping/F&B/front office

15:00

Feedback tracking and service improvement notes

trending_up Career Path

Step 1

Front Desk Agent

0-2

Step 2

Guest Relations Officer

2-5

Step 3

Guest Relations Manager

5-8

Step 4

Hotel Operations Manager

8+

Vital Statistics

Salary Range

R 15,000 - R 35,000

Soft Skills

support_agent Customer Service chat Communication support Service Recovery favorite Emotional Intelligence sync Adaptability favorite Emotional Regulation lightbulb Problem-Solving groups Teamwork schedule Time Management fact_check Attention to Detail biotech Critical Thinking verified Ethics & Integrity badge Professionalism description Documentation laptop_mac Digital Literacy theater_comedy Creativity edit Professional Writing trending_up Leadership

Technical Skills

support CRM Systems (Salesforce/HubSpot/etc.) restaurant Food Safety Basics cloud Google Workspace fact_check HACCP Basics inventory Inventory Management description MS Office (Word/Excel/Outlook) point_of_sale POS Systems