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Hotel Front Desk Agent

Handle check-ins, reservations, and guest support.

payments Avg: R17,000

description Overview

Front Desk Agents manage bookings, arrivals, guest queries, and billing. Strong communication and problem-solving skills are key.

**A Day in the Life:**
Check-ins/outs, guest requests, coordination with housekeeping, and managing booking systems.

schedule A Day in the Life

07:00

Shift handover and arrivals review

09:00

Check-ins, guest support

12:00

Bookings, billing, and calls

15:00

Check-outs and day-end tasks

trending_up Career Path

Step 1

Trainee Receptionist

0-1

Step 2

Front Desk Agent

1-3

Step 3

Front Office Supervisor

3-6

Step 4

Front Office Manager

6+

Vital Statistics

Salary Range

R 12,000 - R 25,000

Soft Skills

support_agent Customer Service chat Communication support Service Recovery favorite Emotional Intelligence sync Adaptability favorite Emotional Regulation lightbulb Problem-Solving groups Teamwork schedule Time Management fact_check Attention to Detail biotech Critical Thinking verified Ethics & Integrity badge Professionalism description Documentation laptop_mac Digital Literacy theater_comedy Creativity edit Professional Writing trending_up Leadership

Technical Skills

support CRM Systems (Salesforce/HubSpot/etc.) restaurant Food Safety Basics cloud Google Workspace fact_check HACCP Basics inventory Inventory Management description MS Office (Word/Excel/Outlook) point_of_sale POS Systems