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IT Support Technician

Help users solve hardware, software, and network issues.

payments Avg: R22,000

description Overview

IT Support Technicians troubleshoot devices, user accounts, printers, and connectivity. Roles exist across SMEs, corporates, schools, and service providers.

**A Day in the Life:**
Ticket triage, user support, device setup, and basic network troubleshooting.

schedule A Day in the Life

08:00

Check helpdesk queue and prioritise tickets

09:30

User support and troubleshooting

12:30

Device setups and account management

15:30

Documentation and follow-ups

trending_up Career Path

Step 1

Junior Support

0-2

Step 2

IT Support Technician

2-5

Step 3

Systems Administrator

5-8

Step 4

IT Manager

8+

Vital Statistics

Salary Range

R 12,000 - R 35,000

Soft Skills

lightbulb Problem-Solving description Documentation biotech Critical Thinking fact_check Attention to Detail edit Professional Writing analytics Analytical Thinking groups Stakeholder Management chat Communication sync Adaptability schedule Time Management groups Teamwork laptop_mac Digital Literacy verified Ethics & Integrity badge Professionalism favorite Emotional Intelligence theater_comedy Creativity trending_up Leadership

Technical Skills

api API Design (REST/GraphQL) sync CI/CD Pipelines security Cybersecurity Fundamentals analytics Data Analysis lock Data Privacy & Handling dns Docker merge Git / Version Control terminal Linux Administration (Basics) terminal Linux Basics monitor_heart Observability (Logs/Metrics/Tracing) Basics lock POPIA/GDPR Data Protection Basics api Postman / API Testing bar_chart Power BI storage SQL (Advanced) bug_report Test Automation