badge

Technical Support Specialist

Troubleshoot product and system issues and guide users to resolution.

payments Avg: R36,000

description Overview

Technical Support Specialists diagnose issues, reproduce bugs, provide workarounds, and collaborate with engineering to resolve root causes.

**A Day in the Life:**
Ticket triage, troubleshooting, customer guidance, and escalation notes.

schedule A Day in the Life

09:00

Triage tickets and prioritise incidents

10:00

Troubleshoot and guide customers

13:00

Escalate bugs with reproduction steps

15:30

Knowledge base updates and follow-ups

trending_up Career Path

Step 1

Support Agent

0-2

Step 2

Technical Support Specialist

2-5

Step 3

Senior Support / Escalations

5-8

Step 4

Support Manager

8+

Vital Statistics

Salary Range

R 22,000 - R 60,000

Soft Skills

lightbulb Problem-Solving description Documentation biotech Critical Thinking fact_check Attention to Detail edit Professional Writing analytics Analytical Thinking groups Stakeholder Management chat Communication sync Adaptability schedule Time Management groups Teamwork laptop_mac Digital Literacy verified Ethics & Integrity badge Professionalism favorite Emotional Intelligence theater_comedy Creativity trending_up Leadership

Technical Skills

api API Design (REST/GraphQL) sync CI/CD Pipelines security Cybersecurity Fundamentals analytics Data Analysis lock Data Privacy & Handling dns Docker merge Git / Version Control terminal Linux Administration (Basics) terminal Linux Basics monitor_heart Observability (Logs/Metrics/Tracing) Basics lock POPIA/GDPR Data Protection Basics api Postman / API Testing bar_chart Power BI storage SQL (Advanced) bug_report Test Automation